House of Volche Privacy Policy

At House of Volche, we’re dedicated to safeguarding your privacy and making sure that your personal data is managed securely and responsibly. This Privacy Policy describes how we gather, utilize, and safeguard the information we receive from you when you visit our website and buy any of our products, which include everything from opulent shoes to sophisticated evening gowns.

Information We Collect

  1. Personal Information:When you create an account, place an order, or subscribe to our newsletter, we may collect personal information such as your name, email address, mailing address, phone number, and payment information.
  2. Non-Personal Information: We may also collect non-personal information such as your browser type, device information, IP address, and browsing habits through cookies and similar technologies.

How We Use Your Information

  1. Order Processing: To process and fulfill your orders, including sending you emails to confirm your order status and shipping details.
  2. Customer Service: To provide customer support and respond to your inquiries.
  3. Marketing: To send you promotional materials and newsletters if you have opted in to receive them.
  4. Improvement of Services: To analyze and improve our website and services based on user behavior and feedback.

How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information. These measures include encryption, secure servers, and restricted access to personal information.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except for trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

Your Rights

You have the right to access, update, and delete your personal information. You can do this by logging into your account or contacting our customer service team.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: support@volche.com 

Phone: 866.787.6066 

Mailing Address: 2000 E. Lamar Blvd #600 | Arlington, TX 76006

House of Volche Shopping Policy

Welcome to House of Volche! We are delighted to offer you a range of elegant evening gowns and luxurious footwear. Please read our Shopping Policy carefully to understand our terms and conditions.

Order Processing

  1. Order Confirmation: Once you place an order, you will receive an email confirmation with your order details.
  2. Processing Time:Orders are processed within 1-3 business days after confirmation.

Shipping

  1. Shipping Methods: We offer various shipping options. The available methods and their respective delivery times will be displayed at checkout.
  2. Shipping Costs: Shipping costs are calculated based on the shipping method selected and the destination of the order.
  3. International Shipping: We ship internationally. Please note that customs fees and import duties may apply and are the responsibility of the customer.

Returns and Exchanges

  1. Return Policy: If you are not satisfied with your purchase, you may return it within 30 days of delivery for a refund or exchange, provided the items are in their original condition with tags attached.
  2. Return Process: To initiate a return, please contact our customer service team at support@volche.com We will provide you with a return authorization and instructions.
  3. Refunds: Refunds will be processed within 7-10 business days after we receive the returned items. The refund will be issued to the original payment method.
  4. Exchanges:For exchanges, please specify the new item or size you would like. If the item is in stock, we will process the exchange once we receive the original item.

Payment Methods

We accept various payment methods, including credit/debit cards, PayPal, and other payment options as indicated at checkout.

Pricing and Promotions

  1. Pricing: All prices are listed in USD $ (Dollars) and are subject to change without notice.
  2. Promotions: Promotional codes must be applied at checkout. Only one promotional code can be used per order.

Customer Service

For any questions or concerns regarding your order, please contact our customer service team at:

Email: support@volche.com 

Phone: 866.787.6066

Mailing Address: 2000 E. Lamar Blvd #600 | Arlington, TX 76006

Thank you for shopping with House of Volche. We hope you enjoy your purchase and look forward to serving you again!